Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we are unable to offer a full refund or exchange.
Eligibility for Returns: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable Items: Several types of goods are exempt from being returned, including:
- Perishable goods such as food, flowers, newspapers, or magazines
- Intimate or sanitary goods
- Hazardous materials, or flammable liquids or gases
Proof of Purchase: To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Partial Refunds: Certain situations may warrant partial refunds, including:
- Items not in their original condition, damaged, or missing parts for reasons not due to our error
- Items returned more than 30 days after delivery
Refunds: Once we receive and inspect your return, we will notify you via email whether your refund has been approved or rejected.
If approved, a refund will be processed and credited to your original method of payment within a certain number of days.
Late or Missing Refunds: If you haven’t received your refund yet:
- First, check your bank account.
- Contact your credit card company, as it may take some time for the refund to post.
- Then, reach out to your bank for further processing times.
If you’ve followed these steps and still haven’t received your refund, please contact us at info@elitecannacy.com or call us at +1 (412) 670-4837.
Sale Items: Only regular-priced items are eligible for a refund. Sale items cannot be refunded.
Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us via email at info@elitecannacy.com and send your item to:
[Physical Address].
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift or if the gift giver had the order shipped to themselves, we will send the refund to the gift giver, and they will be notified of your return.
Shipping Returns: To return your product, please mail it to:
[Physical Address].
You will be responsible for the shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it takes for your exchanged product to reach you may vary. For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Need Help? For any questions regarding refunds or returns, please contact us at info@elitecannacy.com or call us at +1 (412) 670-4837.